How does hostage negotiation get people to change their minds? :: TIME.COM

The Behavioral Change Stairway Model was developed by the FBI’s hostage negotiation unit, and it shows the 5 steps to getting someone else to see your point of view and change what they’re doing.

To read the article;

 http://time.com/38796/6-hostage-negotiation-techniques-that-will-get-you-what-you-want/